All of this with every Pet Payment
Pet Health Guarantee
6 months protection against critical illness
Payment Protection
Get a full refund if you don't receive your chosen pet
Easy payment
Pay by card, not fiddly bank transfers or cash
Pet perks
Like exclusive access to Zigzag, #1 puppy training app
Trusted sellers
Purchase from ID verified breeders only
Help us keep Pets4Homes safe
And make traceable payments that bad breeders don't like
What do our new pet parents say?
New cane corso owner
Using this service took away the pressure of dealing with cash. It also provided some reassurance that the breeder was genuine as they had to register with the service.
New pocket bully parent
Extremely easy to use. I love the fact that my payment is protected.
New kitten owner
Very easy and professional
New cockerpoo owner
Piece of mind, from start to finish. Easy to use, a no brainer if you want to be safe. Excellent.
New puppy owner
Very safe and secure, great peace of mind when buying your puppy
New pinscher puppy owner
Very easy and stress free knowing that my money wasn't being taken by a scammer
How to use Pet Payments
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1
Find your dream dog or cat on Pets4Homes
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2
Press the 'Ask to reserve' button on the advert or in chat
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3
The ID verified breeder accepts the request
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4
Pay the full amount for the pet up front plus a Guarantee fee
And get your Pet Perks plus protection against fraud and critical illnesses
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5
Any deposit goes to the seller, we secure the rest until collection
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6
Confirm collection in chat to release the final payment
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7
Enjoy your life together with your new pet!
Pawesome perks with every Pet Payment
For puppy parents:
Exclusive access to Zigzag to help you prepare for your pup's arrival
Get an extra 7 days of this:
- Peace of mind: unlimited instant chat 24/7 with certified puppy coaches
- Tailored courses to your pup's development based on their breed and age
- Trainer recommended: endorsed by leading training and behaviourist organisations
This is an excellent app. The information is useful and easy to understand.
The coaches are helpful and knowledgeable and respond quickly to questions.
As a retired educationalist I value accurate and reliable information that can be validated in many different fields of study. I have had a challenging puppy and the support provided has been reassuring and encouraging.
Helpful lessons, good library of resources and easy to use app. I would highly recommend.
Live chat saved us from toilet troubles
The app and lessons are great and really set expectations for each of the stages of puphood. However the live chat is a actual life saver, super responsive and real actionable advice. 10/10
We are there for you when you need it
Frequently asked questions
1. Protection against critical health problems
We strive for every pet rehomed on Pets4Homes to be in the best health possible. But sometimes the worst does happen. If your new pet gets critically ill within 6 months as a consequence of how it was bred and raised, we will provide a full refund so you can focus on caring for your pet. This also covers instances where a pre-existing condition is discovered that the seller was either aware of, or should have been aware of, and is clearly affecting the pet’s quality of life.
Please read our terms and conditions carefully for full details.
2. Protection for your payment
If you pay for your pet and then never receive your pet, for example, if the seller backs out or they turn out to be a scammer, you will receive a full refund of your payment. Ensuring you and your money are kept safe.
3. Pet perks
We work with partners to provide you with some helpful pet perks to get you started with your new family member.
Please read the full terms and conditions of the Pets4Homes Guarantee to understand when you are and are not covered.
We will charge a percentage fee (up to 7.5%) on top of the price of the pet which covers you against critical illness and any fraud.
There is a minimum fee charge of £10.
No, but we always recommend you view a puppy or kitten at least once before collection whether you use Pet Payments or not. That way you can be sure the pet is a good fit for you and that it is being raised with good welfare and with its mum.
Yes! While we transfer any deposit directly to the seller, we hold the non-deposit portion of the payment in a protected, “safe-guarded” bank account with our partner Stripe. The only time it is moved is when you confirm collection and we make the transfer to the seller.
You can learn everything you want to know about our payments service in our Pet Payments portal.